Sales & Service
Committed to World-Class Customer Support from Initial Contact through
After-Sales Service.
BTM customers range from small businesses to multinational corporations. To ensure exceptional support to all customers, BTM has engineering, after-sales support, and project-specific manufacturing in each of our markets. These local operations leverage BTM global product platforms, technology, research, development and scale-optimized manufacturing. In select markets, BTM is supported by business partner distributors who provide local value-added support.
To access our global network, click the weblink under the country icons. North America Contacts appear below.
North America Contacts
US & Canada
Business Hours: 7:30 AM - 4:30 PM ET
Sales: +1.810.364.4567
Sales Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Emergency Service 24/7: +1.810.432.8653
Service Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Mexico
Business Hours: 8:00 AM - 4:30 PM CT
Sales: +52.442.341.5601 | +1.720.732.1663
Sales Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Emergency Service 24/7: +1.810.432.8653
Service Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Sales & After-Sales Support
Sales
- Rapid Standard Product & Replacement Part Fulfillment
- Advanced Solution Development for Special Products
- Advanced Engineering & Testing
- Comprehensive Quotes
After-Sales Support
- 24/7 Service Hotline
- Dedicated Service & Support Staff
- Large Replacement Tooling & Service Parts Inventory
- Vertically Integrated Production for Custom Replacement Parts
- Other Available Services
- Operator Training
- Equipment Upgrades & Refurbishment for Both Standard & Special Products
- Remote Equipment Diagnostics
- Preventative Maintenance as a Service Contracts
How to Order Replacement Tooling & Service Parts
Locate your product serial number, job number or tooling part number.
Call +1.810.364.4567 or email This email address is being protected from spambots. You need JavaScript enabled to view it. to place an order or request assistance.
For Emergency Service 24/7, please call +1.810.432.8653
